Commly brings SMS, email, chat, voice, tasks and AI triage into a single inbox — so your team never misses a member, and never juggles five tools to answer one message.
Whatever the conversation — a patient message, a team task, an AI-handled inquiry, a phone call or a campaign — it all lives in Commly.
SMS, email, website chat and voice all land in one thread per contact — with full history beside every conversation, so nothing gets lost between channels.
Every conversation can turn into a task. Assign to a teammate or to AI, track progress in shared worklists, and huddle right beside the checklist — no separate tool required.
Ela reads every incoming message first, resolves the routine ones end-to-end, and routes anything urgent straight to the right teammate — so nothing sits in a queue.
Calls, voicemail and SMS from your business line show up next to every other channel — so a phone call and a text thread with the same member are never two different places.
Draft, schedule and run outbound campaigns across SMS and email — Ela writes the first draft, you approve, and it goes out on schedule with results tracked right in Commly.
Start your 14-day free trial — no credit card required — or book a walkthrough with our team.